Managed IT for Small Businesses & Non-Profits in Chambersburg & Hagerstown

We proactively monitor, secure, back up, and maintain your technology for a predictable monthly fee, instead of only fixing things after they break. It’s a great fit for small businesses and non-profits that rely on their computers, email, and data every day but don’t have (or want) full-time IT staff.

Microsoft keeps the service running, but it does not back up your data the way most people assume. Deleted or ransomware-encrypted mail, OneDrive, and SharePoint files can be lost for good. Our managed Microsoft 365 backup protects it.

The managed pieces (monitoring, security, backup, Microsoft 365) are a predictable monthly cost, and we offer plans that include remote help desk support so your team can just call when they need a hand. On-site labor and larger projects are billed as needed, so you only pay for hands-on work when you use it.

Absolutely. If you have someone in-house who handles the day-to-day tier-one calls, we can take over maintenance, monitoring, and security behind them and act as their backup when they need a hand or are out on vacation. If you already have an outside IT provider, we’re glad to work alongside them or help make the transition a smooth one. For larger companies with corporate IT, we often act as the boots on the ground for your local locations, handling whatever your team wants done on site. However you’re set up, we’re happy to do as much or as little as you want.

Managed clients get priority response, and our monitoring often alerts us to problems before you even call. For urgent issues, we offer remote and emergency support to get you running again fast.

Yes. Drop a computer off at our shop or have us come to you. See our rates above.

We support small businesses, non-profits, and professional offices across our region, from a handful of computers to multi-server networks. We do a lot of work with manufacturers, law offices, accounting and financial firms, municipalities, schools, churches, non-profits, and retailers, and we’re at home in just about any office. If your organization depends on its technology, we can help.

We have offices in Waynesboro, PA and Hagerstown, MD, and provide on-site service across Franklin County, Pennsylvania and Washington County, Maryland, including Chambersburg, Greencastle, Shippensburg, and Gettysburg. Not sure if you’re in our area? Just ask.

Yes. Managed security is part of everything we do: endpoint protection, multi-factor authentication, email security, and automated patching. We can also help you meet PCI compliance for card payments and satisfy the security requirements your cyber insurance policy asks for, along with any rules specific to your industry. We’ll help you put the right safeguards and records in place.

Quite a bit. We also handle business phone systems, surveillance and security cameras, and websites and hosting. If it connects to your network, chances are we can help.

It starts with a conversation. Call us at 1-888-4-CERMAK or request a free assessment, and we’ll look at what you have, what’s working, and what isn’t, then give you an honest recommendation with no pressure and no obligation. When you’re ready to switch, we handle the heavy lifting and make it smooth.